Kitchen Monkey

How can I buy your products?

You can buy online by using the left hand menu or the search box, to view our ranges, then enter the quantity of dishes required and simply click ADD TO BASKET when you see the product(s) you wish to buy.

Alternatively you can call and place your order over the phone, but please make sure you have all your payment and delivery details to hand. Our number is 0870 140 3213. 

You can further purchase our products by sending your order to us via the post with your cheque written out to 'kitchenmonkey.co.uk Ltd' or through our home agents in your local areas throughout the UK and our partnerships and various farmshops & delicatessans etc.

Paying for my order!

When you place an order you will be asked for your credit or debit card details. We use a secure site (see our shopsafe award) for all payment transactions and your card will be charged immediately. All cheques should be made payable to kitchenmonkey.co.uk Ltd.

Cooking our dishes!

All of our products can be cooked straight from frozen and full cooking instructions and ingredients are provided on every product. You can either micowave or oven our products whichever you prefer as shown upon our label.

Nothing further added its simply frozen!

We air-blast freeze our dishes as soon as they are prepared to maintain the appearance, nutrients, flavour and texture of the dishes. So you always get a dishe which look's, taste's and smell's homemade (because they are). Freezing also means the products contain fewer artificial colours and preservatives than supermarket chilled meals which are often packed with nasty additives to keep them "fresh" for longer, as we do not need to add anything further to our dishes other than the ingredients within our chef's recipe.

Do you have products suitable for vegetarians?

We have a wide range of vegetable and soya products that are suitable for vegetarians. All of our puddings and many of our sides are also suitable for vegetarians. Products suitable for vegetarians are indicated by a green V symbol. Our Aromatic Butternut Squash Coconut Curry was selected as number 1 in the BBC Good Food Magazines Summer Vegetarian Special 2008 above M&S & Tesco products.

How are your dishes different from other ready meal suppliers?

All of our meals are handmade by our experienced team with over 13 years food experience of supplying prestigious establishments like Harrods & Selfridges within the UK, maintaining a high level of food standards and development.  Our team, led by our head chef, have years of experience at creating luxury quality fine food. We source and cook the best ingredients available to us from local farmers, small holdings and producers. We cook as you would at home, only in small batches using fresh ingredients, such as British meats, vegetables & standard kitchen cupboard ingredients. We are all passionate about our dishes and the team prepare only the finest of dishes for you, as we do for our own families & guests.

Where do you delivery too?

 We deliver to any UK address be it your home address, address of a family member or friend (if you are ordering a anniversary or birthday gift, just let us know what message you would like us to put inside your food parcel), student accomodation (delivered to your daughters or sons campus), holiday home or site, or even your places of work.   

When will my order arrive?

Your order will be delivered between 09:00 am and 5:30 pm, within 2 working days after we receive your order. Please note we only deliver Tuesday- Friday, so if you order on a Friday (or after 4pm on a Thursday) your delivery will not arrive until the following Tuesday. We do not deliver on Bank Holidays or the day after a Bank Holiday.

All orders received after 4pm will be counted as being received the following working day.  Please let us know if you need your order on a certain day and we will do our best to accomodate you, such as a birthday or anniversary for you!

How much does delivery cost and how will my products be packed?

Look out for our special offer codes & remember to enter your code at the checkout to obtain your promotional offer.     

• Orders Over £75 are delivered to you FREE                                       
• Orders between £50- £75 a delivery charge of £3.95 applies
• Orders under £50 a delivery charge of £4.95 applies.

The order are packed as follows:

• A sturdy cardboard outer box to keep the food safe during transit
• A specially designed polystyrene liner to insulate the parcel and keep the product temperature below -18°C
• Individual trays and sleeves for each item ordered
• 2- 3 1.4kg bags of Dry Ice (Carbondioxide pellets) to keep your order frozen
• Delivery by our established and reliable nationwide courier service
• You do not have to be in to take delivery. Just tell us in the delivery instructions where you want your order leaving, and our courier will follow your instructions leaving your order, safe & frozen in its packaging until you return home later in the day.

Remember - if you are using one of our partners or agents, please return your packaging as instructed, so your packaging can be recycled. Thank you for your assistance with our Eco policy.

What should I do if I'm going to be out on the delivery day?

There are 2 choices. Firstly you could have the food delivered to an alternative address, such as a work address, to a neighbour, friend or relative. Alternatively you can leave clear, alternative delivery details when placing your order such as "leave in the porch, or in the garage, or by the back door etc." Please note however, a delivery that is not signed for is left "at you own risk". If the driver can find a reasonably secure place to leave the package, Kitchen Monkey cannot accept responsibility for any damages or losses caused if no instructions given.

What happens about lost or damaged goods?

If goods are lost or damaged we will process a replacement order or a refund, whichever you prefer. However, we reserve the right to request the return of damaged goods for q.c testing and inspection.

Do you have any products that are nut free?

Most of our products do not contain nuts however we cannot guarantee they don't contain traces of nuts as they are prepared in an environment that handles nuts and nut products.

What should I do if I have any problems or complaints?

Please contact us as soon as possible by email mailto:info@kitchenmonkey.co.uk or by phone on 0870 140 3213.